Find the drag
Identify inefficient processes, repetitive manual work, and the steps that don’t need to exist.
OURBACK
Less Force. More Progress.
Find the work slowing your business down.
OURBACK finds the repetitive work, bottlenecks and manual processes slowing your business down, then builds better ways to get the work done.
UK-based · Remote-first · Projects from £750
The problem
Don’t throw more people at a difficult process.
When work piles up, the default answer is often another hire. Sometimes that’s right. Often the real load is friction: copy-paste, chasing, re-keying, and systems that don’t talk to each other.
- Repetitive admin that steals hours every week
- Bottlenecks where work waits on one person or one spreadsheet
- Disconnected tools that force staff to move data by hand
- Missed follow-ups because the process relies on memory
What OURBACK does
We sell less work, not more software.
Technology is a tool. The product is capacity: less friction, fewer bottlenecks, more progress, without automatically hiring more people.
Build a better path
Simplify the workflow, connect systems, automate the dull bits, and use AI only where it earns its place.
Make it visible
Dashboards and reporting so you can see what’s moving, and what isn’t.
Case studies
Work we have delivered.
Two processes that existed only because systems did not talk to each other. Figures in both are the customer’s own.
Industrial
Quote to CRM: 20 to 40 minutes of daily admin, gone.
A daily CSV export between a quoting system and a sales CRM, with fields stripped and columns mapped by hand, and only one person who knew how. It now syncs by itself every two hours, and when a run fails it proposes a fix and asks the team to approve it in Teams.
Professional services
Email leads into HubSpot: the spreadsheet CRM is gone.
A sales pipeline run from email and a shared spreadsheet, with every lead typed into HubSpot a second time. Fifteen to twenty-five minutes per lead of pure re-keying. Leads now land in HubSpot automatically, with the owner and next step created in the same run.
How OURBACK works
A short path from curiosity to clarity.
Low friction on purpose. No two-hour questionnaire before you’ve even spoken to us.
01
Quick enquiry
~2 minutes. A handful of questions about your business and where work feels unnecessarily manual.
02
15-min Discovery
We dig into one process: who does what, where information goes, where it delays or breaks.
03
Opportunity Report
A short free report: what we found, potential improvements, estimated impact, and what it would cost to fix.
04
Paid solution
If it’s worth pursuing, we implement remotely, focused on one clear outcome at a time.
The OURBACK method
FIND
Spot the load
Unnecessary work and bottlenecks.
FIX
Simplify
Improve the process before you automate it.
AUTOMATE
Take the strain
Automation, integrations, AI, where they help.
SEE
Stay clear
Dashboards and reporting for visibility.
Examples
What “better” can look like.
Illustrative patterns rather than client work. Every business is different, and the Discovery finds your actual load.
Quote processing
Email → manual entry → spreadsheet → quote → chase
Potential: structured capture, quotation workflow, follow-up reminders.
Weekly reporting
Pull from 3 systems → paste → format → send
Potential: automated collection and a live dashboard.
Customer follow-up
Someone remembers → spreadsheet → maybe a call
Potential: reminders and a simple workflow so fewer opportunities slip.
Job updates
Email update → re-typed into a spreadsheet → re-typed into the job system
Potential: capture the update once, then push it wherever it needs to go.
Scheduling and dispatch
Job lands → whiteboard → phone calls → who’s free?
Potential: one live schedule, with the allocation rules written down once.
Invoices and purchase admin
PDF arrives → keyed into accounts → filed → chased
Potential: capture each document once, and only flag the exceptions.
Who this is for
Built for UK businesses that run on process.
Typically 10 to 100 people, where the same work repeats every week, the systems don’t talk to each other, and a spreadsheet is quietly holding something important together. Remote-first, working with businesses anywhere in the UK.
Sectors we’re built for
Construction and specialist contractors. Manufacturing. Facilities, maintenance and service businesses. Wholesale and distribution. Recruitment and professional services.
Work we usually find
Quoting and tenders. Scheduling and job management. Enquiry handling and follow-up. Orders, invoices and purchase admin. Repetitive reporting. Data re-keyed by hand from one system into another.
What we build with
Workflow automation, system integrations and APIs, digital forms, databases, dashboards and reporting, Microsoft and cloud services, and AI only where it earns its place.
Technology is the tool, not the product. The measure is whether the work got easier.
Opportunity Report
See the friction before you buy the fix.
After Discovery, you get a short OURBACK Opportunity Report (typically 2-4 pages). It shows what we found, where time is leaking, directional improvements, estimated impact ranges, and a clear recommended next step with pricing.
What’s in the report
- What we found
- Current process
- Bottlenecks
- Potential improvement
- Impact estimate
- Recommended package
Projects
Outcomes, not hours.
Projects from £750. You buy a defined improvement, not an open-ended freelance meter.
OURBACK FIX
From £750
One clearly defined problem or process. Typical delivery 1-2 weeks.
- Process mapping & solution design
- Automation / integration build
- Testing & handover
OURBACK IMPROVE
From £1,500
Multiple connected problems across workflows or teams. Typical delivery 2-4 weeks.
- Several automations / integrations
- Forms, data processing, reporting
- AI-assisted steps where they earn it
OURBACK TRANSFORM
From £3,000
Larger process overhaul. Typical delivery 4-8+ weeks.
- Interconnected workflows & redesign
- Automation, integrations, dashboards
- Documentation & training
OURBACK CONTINUE
From £250 / month
Ongoing support after a project: monitoring, small improvements, priority help.
- Maintenance & troubleshooting
- Optimisation & small requests
- Optional management of third-party services
Some solutions may require third-party software, cloud infrastructure or API services. Those costs are separate from OURBACK’s implementation fee and are normally paid directly by you to the relevant provider.
About OURBACK
Don’t simply throw more people at a difficult business problem. Build a better system that makes the work easier.
The business process is the heavy load. OURBACK is the mechanism that makes it easier to move, inspired by the engineering idea of mechanical advantage: less force, more progress.
We’re a UK-based process-improvement practice. Not an overseas agency. We work with UK businesses that want capacity without unnecessary complexity. Premium thinking. Practical delivery. Remote-first.
Most work is remote. On larger deals, we can visit your offices if it’s genuinely needed.
OURBACK is run by the founder directly: you're not handed off to a delivery team you've never spoken to. The focus is outcomes for UK operational businesses, not the tools used to get there.
FAQ
A few common questions.
Do we have to buy new software?
No. We work with what you already use where we can. Sometimes a small tool or subscription genuinely earns its place, but you decide, and you're never locked into buying something new just to work with us.
Who owns the workflow and the accounts?
You do. Any accounts, subscriptions or infrastructure the work relies on are set up in your name, not ours. We don't create lock-in.
What does the free Opportunity Report include?
A short report (typically 2-4 pages) covering what we found, the current process, bottlenecks, potential improvement, an estimated impact, and a recommended package with pricing.
What happens on the 15-minute call?
We dig into one process with you: who does what, where information goes, where it delays or breaks. It isn't a sales pitch, and we don't sell software on the call.
What does it cost?
Projects start at £750 for one defined process, £1,500 where several connected problems need fixing, and £3,000 for a larger overhaul. You buy a defined outcome at a fixed price, not an open-ended hourly meter. Ongoing support is £250 a month and only exists after a project, if you want it.
How long does it take?
Typically one to two weeks for a single process, two to four weeks where several are connected, and four to eight weeks or more for a larger overhaul. We work remotely and focus on one clear outcome at a time.
Do we need anyone technical on our side?
No. What we need is someone who knows how the work actually happens day to day, usually the person doing it rather than the person describing it. We handle the technical side and hand it over documented.
How is this different from hiring a developer?
A developer builds what you ask for. We start by asking whether the process needs to work that way at all: simplify first, then connect systems, then automate what is left. Often the result is less software than you expected, not more.
What if we don’t know which process to fix?
That is what the Discovery call is for. Most businesses know where it hurts without knowing where the time actually goes. We pick one process, follow it end to end, and the report tells you whether it is worth fixing.
Where are you based, and do you work across the UK?
We are UK-based and remote-first, and we work with businesses anywhere in the UK. Most of the work is done remotely; on larger projects we can visit your offices if it is genuinely needed.
Are third-party tool costs extra?
Yes. Any third-party software, cloud or API costs are separate from our fee and are normally paid directly by you to the provider.
Start here
Book a 15-minute Discovery
The fastest way to start is to book a 15-minute Discovery slot directly. On the call we dig into one process. We do not sell software on the phone.
Prefer to email? hello@ourback.co.uk
Prefer to write first? Send a short note and we'll come back to you.